By instructing Rebot to provide you with Services, you are agreeing to the terms and conditions in this document.
Reference to you, your and similar terms, refers to the Client.
Reference to we, us, our and similar terms, refers to Rebot Pty Ltd as the Service Provider.
Services will begin on the 1st day of the calendar month after the date of signing this agreement.

  1. Services Provided (Rebot)
    1. Rebot provides Services including data cleaning, analytics and intelligence as described in the Rebot Overview available here (Services). Rebot reserves the right to update Services from time to time. We will not reduce the scope of the Services without first obtaining your consent to do so.
  2. Your Obligations (Client)
    1. In order to ensure that the Services are provided in a way to optimise value to your business, you must:
      1. Provide permission to Rebot so that we can obtain any API keys and tokens we need from your Client Relationship Management (CRM) software providers;
      2. Provide access to your CRM software package and any other programs you have in your business that we reasonably require in order to provide the Services;
      3. Immediately notify us of any data breach so that we can contain any damage that may be caused to our respective work environments;
      4. Comply with the payment terms set out in Clause 8:
  3. Service Schedule and Termination Terms 
    1. Prices are excluding GST. Services that apply:
    2. Rebot Desktop Subscription Small Database (<20,000) Contact Records
    3. Rebot Desktop + Mobile Subscription Medium Database (20,000-100,000) Contact Records
    4. Rebot Desktop + Mobile Subscription Large Database (100,000+) Contact Records
  1. Termination Conditions
    1. Either party may terminate this Agreement without cause by providing the other party with written notice of at least 30 days prior to the intended termination date.
    2. Any termination notice is to be sent to support@rebot.com.au.
  2. Termination for Cause: 
    1. Either party may terminate this Agreement immediately upon written notice if:
      1. The other party breaches any material term or condition of this Agreement and fails to remedy such breach within 30 days after receiving written notice of the breach.
      2. The other party becomes insolvent, bankrupt, or unable to pay its debts as they become due, or if a receiver, administrator, or liquidator is appointed over any part of its assets.
  3. Effect of Termination: 
    1. Each party shall cease all use of the other party’s confidential Information and shall return or destroy such information as per the terminating party’s request.
    2. The Service Provider shall provide the Client with a final invoice for all services rendered up to the effective date of termination, and the Client shall pay all undisputed amounts within 30 days of receipt of the invoice.
    3. Any ongoing obligations, including confidentiality and indemnity provisions, shall survive termination.
  4.  Notice of Termination: 
    1. Termination of Services is required by electronic mail to the addresses specified in this agreement, in the notice period required as per the agreed services mentioned in Schedule 3; Service Schedule. 
    2. On receipt of your request, steps will be provided to terminate the service in collaboration with Rebot. On the final day of services, integration between Rebot and your CRM will be revoked, and at the close of business, all user access to Rebot will be ceased and Rebot will remove data relating to your business at this time.
  5. Payment Terms and Method of Payment
    1. Payment terms and methods are set out in the invoice, which will be sent at the start of every calendar month to the agreed accounts payable details, for the following month of service – This could relate to office, multi-office or franchisor as mutually agreed by Rebot and Client.
    2. Payment is to be made via the details provided on the invoice.
    3. Payment overdue 60 days will trigger suspension of services.
  6. Delivery and Performance
    1. Uptime, turn around time, service and support team;
      1. Support works 9am – 5pm Monday to Friday AEST/AEDT. If you call out of hours, your inquiry will be handled in normal operating hours. Support turn around times may vary depending on the nature of the task required, but first response is expected within 1 business day. 
      2. Outages – will be communicated via SMS to the account signatory.
      3. Expected uptime is 99.99%
      4. For after hours emergencies please SMS 0412 308 708
  7. Data Protection and Confidentiality
    1. Rebot will ensure that all your business information is kept confidential and that at all times, Rebot complies with the Privacy Act and applicable data protection standards.  The only exceptions to this obligation are:
      1. Disclosure to our staff and contractors as is required, to perform the Services.  If Rebot shares your information with any contractor, Rebot will ensure that they are subject to the same obligations of confidence that Rebot is.
      2. To the extent that any disclosure is required by law
      3. For Product Development as set out in these terms and conditions. 
  8. Licence for Product Development
    1. Rebot is developing predictive software that will greatly assist your business. Any analysis of your data contained in your database, may be enhanced by market activity signals, or any other signals derived from your data, this data is exclusively assigned to your cleaned data and the outputs, and isolated to your business and is not shared with any other Rebot clients. 
    2. The learnings from the activities to enhance your data can be applied to the predictive software to improve overall performance of the software.  
    3. You hereby agree to licence use of your enhanced data to Rebot, so that it can develop this predictive software.
    4. Enhanced data and conclusive outcomes from the prediction data will be shared back to your CRM for the enrichment of your business database.
  9. Limitation of Liability and Dispute Resolution
    1. Your sole and exclusive remedy for our breach of any term of this agreement, statutorily implied warranties, conditions or guarantees which cannot lawfully be excluded is, to the extent legally permitted, limited to, at our option, our fees in providing the Services again or paying the cost of providing those Services again in respect of which the breach has occurred.
    2. To the maximum extent permitted by applicable law, we exclude and will not be liable for any loss of revenue, business, anticipated savings or profits, loss of goodwill, loss of data or for any indirect or consequential loss arising out of relating to the Services or this agreement.
    3. This limitation of liability applies regardless of the basis on which the relevant liability arises, whether in contract, tort (including negligence), equity, breach of statutory duty or otherwise.
  10. Intellectual Property Rights
    1. You are entitled to full use and access to your database, which includes all data to which you have provided access to Rebot.  Rebot does not own any of this data and will not in any way, deny you access to such data.
    2. You otherwise acknowledge that nothing in this agreement, transfers ownership or assigns any intellectual property rights subsisting in the Services, which rights continue to be exclusively owned by Rebot.
  11. Dispute
    1. Any dispute between us will be resolved by mediation and arbitration pursuant to the rules of the Australian Dispute Centre.
    2. Neither party is entitled to issue any legal proceeding to resolve any dispute.  “At all times, each party will act towards each other with the utmost good faith in relation to any dispute, which includes acting reasonably to discuss and mediate the dispute before commencing any arbitration proceedings.”